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How We Protect Your Account Data

11xplay explains how we collect, use, store, and share your account data when you create an account, enter the lobby, use UPI, Paytm, PhonePe, or contact support.

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11xplay How We Protect Your Account Data
HELP PATHS

Three Ways To Raise Privacy Requests

You can reach us for privacy questions without sorting through unrelated account steps. Keep your registered mobile number, email address, and any transaction reference ready so we can match your request safely.

Privacy email Send your request through the privacy email shown inside your account area. Include the data you want checked, corrected, downloaded, or deleted, plus one recent UPI, Paytm, or PhonePe reference if it relates to wallet records.
Account chat Use account chat for quick privacy status questions, cookie concerns, or login record queries. Our team can confirm receipt, explain the next step, and move sensitive requests to email when identity checks are needed.
Document upload If we need proof for a correction or access request, upload it only through the secure account page. Do not send full card images or extra papers unless our team asks for a specific item.
DATA PRACTICE

Six Privacy Controls Inside 11xplay

Our privacy work is tied to real account actions, not broad promises. Each data control has a purpose: account creation, login safety, payment matching, cookie handling, record retention, or request handling.

Account details

We use your name, mobile number, email address, and account identifiers to create and maintain your profile. These details help us secure access, send account messages, and respond when you ask to change stored data.

Payment records

For UPI, Paytm, PhonePe, and Google Pay, we store references such as transaction ID, amount status, time, and matching wallet entry. These records help reconcile deposits, verify withdrawals, and answer payment privacy requests.

Cookie settings

Cookies help keep you signed in, remember device checks, and measure whether pages load correctly. You can clear cookies in your browser, though some account features may ask you to log in again after that.

Security checks

We record login time, device type, IP signals, and failed access attempts to protect your account. If something looks unusual, we may ask for an extra check before changing privacy settings or releasing data.

Retention periods

We keep records for as long as needed for account service, payment matching, legal duties, dispute handling, and fraud checks. When records are no longer required, we remove them or turn them into non-identifying data.

Request handling

You can ask us to access, correct, or delete eligible records. Some payment and legal records may need to stay for a required period, and we will explain that clearly when it affects your request.

Common Questions About Your Privacy

These answers focus on the records we handle, the reasons we keep them, and the ways you can contact us. Privacy choices can vary by account status, payment record, and local law, so we may need to verify you before acting on a request.

We collect details needed to create and protect your account, such as name, mobile number, email address, login records, device signals, and wallet references. We also keep support messages when they relate to your account.

We store payment references, status messages, amount entries, and timestamps to match wallet actions with your account. These records help with reconciliation, withdrawal checks, support queries, and legal duties linked to payment handling.

Yes, you can ask us to correct eligible account details through the privacy email or account chat. We may request proof before changing sensitive data, especially when the change affects wallet records or identity checks.

You can request deletion of eligible records. Some data may need to remain for payment matching, dispute handling, fraud checks, or legal duties, and we will explain what can be removed and what must stay.

Yes. Cookies support login sessions, device checks, page loading, and account safety. You can clear them in your browser settings, but you may need to sign in again or repeat a security check afterward.

Access is limited to teams that need it for account service, payment matching, security checks, legal duties, or privacy requests. We use role-based access and do not sell your personal data to outside parties.

Yes. Account access and eligibility depend on local law and are available where local law permits. Privacy requests are still handled through our contact paths, even when certain account actions are restricted.

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